Which countries do you ship to?
We provide free shipping for all Headbone products. Some products are only available in specific regions. Please check the product page for details or contact us via info@headbonehelmet.com.
How much does shipping cost?
We provide FREE SHIPPING for all Headbone Brand products.
How long does shipping take?
When you have completed the order details and enter "checkout page", there will show the expected shipping time of your order.
*In most cases, the package will be delivered within the estimated time of arrival. But sometimes the actual delivery date may be affected by external factors such as weather conditions. Please refer to the tracking information for the most accurate delivery date.
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 1-2 days. You will receive a notification once your order has been shipped.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under info@headbonehelmet.com if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under info@headbonehelmet.com.